If you wish to return an item due to the reasons mentioned above, please contact our customer service team theshachii@gmail.com within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved:

• Refund Method:The refund will be processed to the original method of payment used for the purchase (credit card, debit card, UPI, etc.).
• Refund Timeline: Refunds will be Credited within 7 business days after approval. Please note that it may take additional time 1-2 days for the refund to reflect in your account depending on your payment provider.

Certain types of items cannot be returned, such as personalized or customized jewellery.

• Return Shipping: Shipping costs for returns or exchanges due to eligible reasons will be covered by us.
•Customer Responsibility: Customers are responsible for shipping costs associated with returns for other reasons.

•Customer Responsibility: Customers are responsible for shipping costs associated with returns for other reasons.